HOW IT WORKS

It's simple! The more you treat yourself, the bigger the benefits. Been shopping with us for a while? Don't worry we've taken note of your past purchases. Just register + log into your account to track your spend points. Each $1.00 = 1 Point. We then take your points and automatically add you to your corresponding tier. At the end of each calendar year, the amount you've spent will determine your starting tier for the next year.

To join our Friends With Benefit list, all you have to do is simply sign up to our mailing list and ta-da you're in!


YOUR BENEFITS

Disclaimer: Applicable only to jadetrau.com, Jade Trau NYC Studio and Jade Trau Southampton Flagship in store purchases. Not applicable to purchases from stockist, bridal engagement ring orders. Complimentary shipping does not include international duties and custom fees.

It's simple! The more you treat yourself, the bigger the benefits. Been shopping with us for a while? Don't worry we've taken note of your past purchases. Just register + log into your account to track your spend points. Each $1.00 = 1 Point. We then take your points and automatically add you to your corresponding tier. At the end of each calendar year, the amount you've spent will determine your starting tier for the next year.

To join our Friends With Benefit list, all you have to do is simply sign up to our mailing list and ta-da you're in!

Disclaimer: Applicable only to jadetrau.com, Jade Trau NYC Studio and Jade Trau Southampton Flagship in store purchases. Not applicable to purchases from stockist, bridal engagement ring orders. Complimentary shipping does not include international duties and custom fees.

FAQs

How does the Friends With Benefit program work? Find out more here.

WHAT IS THE FRIENDS WITH BENEFIT PROGRAM?

The Friends With Benefits Program is our way of saying thanks for being such loyal and supportive customers. We wouldn't be where we are without you, so we're sharing the love! Essentially the more you spend on jadetrau.com or at either locations (at Southampton flagship store and NYC studio), the more perks and benefits you can unlock.

HOW DO I JOIN?

It's easy as 1, 2, 3! Just sign up to our mailing list and you're in the FWB program. Start shopping to rake up your points.

HOW DO I KNOW WHICH TIER I AM IN?

Just sign up for an account, or if you already have an account log into your account (above), and come back to this page after you're in to check out your current point status.

HOW DO I EARN POINTS?

Points in our FWB program are earned by shopping. For every dollar you spend, you earn a point which helps determine your tier and benefits.

HOW DO I GET TO THE NEXT TIER?

Getting to the next tier is super simple: treat yourself! Moving up in the tiers means bigger benefits and more perks.

WHAT ARE MY BENEFITS?

You can see the full breakdown of your benefits in the above tier graphic.

HOW DO I USE MY AVAILABLE TIER BENEFITS?

Sit back and relax. We'll handle everything. Your benefits will either be provided through a unique code via email or automatically applied at checkout. For our Platinum tier customers, please reach out to concierge@jadetrau.com to organize your complimentary pickbox to try on the pieces before you purchase.

WHAT HAPPENS TO MY POINTS WHEN I RETURN OR CANCEL AN ORDER?

Should you need to return or cancel an order, it's no biggie. You'll simply just return back to the original amount of points & tier before your cancelled order.

WHEN DO MY POINTS EXPIRE?

At the end of each calendar year, our FWB Program starts over and the amount of points you acquired during the year determines your starting tier for the next year.

HOW LONG WILL I STAY IN MY TIER?

How long you stay in your tier during the calendar year is up to you! The more you spend, the higher in the ranks you'll be. Just remember that if you spend less than the minimum amount in your starting tier, you may be assigned to a lower tier for the next year.

WHY HAVE I BEEN UPGRADED BY A LEVEL?

Because you're a loyal JT customer that values some self-care! All jokes aside, if your level is upgraded, you spent more than the minimum dollar amount to get access to the next tier. Yay!

WHY HAVE I BEEN DOWNGRADED?

If you find yourself in a lower tier than you started in, don't stress. There's always time to get yourself back to where you started or higher. You can check your tier status on our FWB Account Page. Should you have any concerns or questions about your tier placement or benefits, please don't hesitate to reach out to concierge@jadetrau.com.

FAQs

How does the Friends With Benefit program work? Find out more here.

WHAT IS THE FRIENDS WITH BENEFIT PROGRAM?

The Friends With Benefits Program is our way of saying thanks for being such loyal and supportive customers. We wouldn't be where we are without you, so we're sharing the love! Essentially the more you spend on jadetrau.com or at either locations (at Southampton flagship store and NYC studio), the more perks and benefits you can unlock.

HOW DO I JOIN?

It's easy as 1, 2, 3! Just sign up to our mailing list and you're in the FWB program. Start shopping to rake up your points.

HOW DO I KNOW WHICH TIER I AM IN?

Just sign up for an account, or if you already have an account log into your account (above), and come back to this page after you're in to check out your current point status.

HOW DO I EARN POINTS?

Points in our FWB program are earned by shopping. For every dollar you spend, you earn a point which helps determine your tier and benefits.

HOW DO I GET TO THE NEXT TIER?

Getting to the next tier is super simple: treat yourself! Moving up in the tiers means bigger benefits and more perks.

WHAT ARE MY BENEFITS?

You can see the full breakdown of your benefits in the above tier graphic.

HOW DO I USE MY AVAILABLE TIER BENEFITS?

Sit back and relax. We'll handle everything. Your benefits will either be provided through a unique code via email or automatically applied at checkout. For our Platinum tier customers, please reach out to concierge@jadetrau.com to organize your complimentary pickbox to try on the pieces before you purchase.

WHAT HAPPENS TO MY POINTS WHEN I RETURN OR CANCEL AN ORDER?

Should you need to return or cancel an order, it's no biggie. You'll simply just return back to the original amount of points & tier before your cancelled order.

WHEN DO MY POINTS EXPIRE?

At the end of each calendar year, our FWB Program starts over and the amount of points you acquired during the year determines your starting tier for the next year.

HOW LONG WILL I STAY IN MY TIER?

How long you stay in your tier during the calendar year is up to you! The more you spend, the higher in the ranks you'll be. Just remember that if you spend less than the minimum amount in your starting tier, you may be assigned to a lower tier for the next year.

WHY HAVE I BEEN UPGRADED BY A LEVEL?

Because you're a loyal JT customer that values some self-care! All jokes aside, if your level is upgraded, you spent more than the minimum dollar amount to get access to the next tier. Yay!

WHY HAVE I BEEN DOWNGRADED?

If you find yourself in a lower tier than you started in, don't stress. There's always time to get yourself back to where you started or higher. You can check your tier status on our FWB Account Page. Should you have any concerns or questions about your tier placement or benefits, please don't hesitate to reach out to concierge@jadetrau.com.


GET ON THE FWB LIST

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