Privacy Policy

This Privacy Policy governs the manner in which Jade Trau, Inc. collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.jadetrau.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Jade Trau, Inc..

PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

WEB BROWSER COOKIES

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

HOW WE USE COLLECTED INFORMATION

Jade Trau, Inc. may collect and use Users personal information for the following purposes:

– To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

– To improve our Site

We may use feedback you provide to improve our products and services.

– To process payments

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To send periodic emails

We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

THIRD PARTY WEBSITES

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

CHANGES TO THIS PRIVACY POLICY

Jade Trau, Inc. has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

YOUR ACCEPTANCE OF THESE TERMS

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

info@jadetrau.com

This document was last updated on September 15, 2021

WEBSITE ACCESSIBILITY

Jade Trau has an ongoing commitment to its customers around the world in providing an excellent customer experience to all. As part of these efforts, we are committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. Jade Trau is committed to aligning its website and its operations in substantial conformance with generally-recognized and accepted guidelines and/or standards for website accessibility (as these may change from time to time).

CONFORMANCE STATUS

The app uses the Web Content Accessibility Guidelines (WCAG) defined requirements to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Accessibly App is following the best guidelines and is partially conformant with WCAG 2.0 level AA.

ACCESSIBLY APP FEATURE 

When a site has Accessibly App installed, the website can be adjusted with keyboard navigation using the “tab” key (WCAG 2.1/2.1.1).  Additionally, see the list of all provided Accessibly App features and tools for better website experience:

Zoom - This feature enables users to enhance the size of the text to up to three times the original text for better text readability.Bigger cursorMakes the cursor bigger and more prominent. Increases the size for better site browsing

Invert colors - Invert the colors of the website content. For those with decreased vision, the high contrast greatly helps to read the site better.

Tweak Contrast - This feature lets users manually select from two options: to enhance the contrast of the website or to decrease the contrast.

Tweak Brightness - This feature lets users update the brightness on the site. The content can either be made brighter or darker.

Grayscale - Users can turn on grayscale, making the website content appear only in shades of gray. This benefits people with visual impairment.

Reading Line - Add a supportive reading line to the site.

Readable Fonts - Convert the fonts available on-site to one of the most easily readable fonts: Helvetica.

Alt Text and Images - Ability to read alt text of images. As of now, our tool has added a feature where alt descriptions for images without them are generated using Google's Vision AI. In the event that you haven't manually written these image descriptions yourself, this greatly helps people with visual impairment browse your site.

Tooltips - Add labels to images that contain a written description of the image.Highlight linksHighlight links to make them more prominent.Hide images

Hide Images -  Hide images on the site. This provides better site readability for people with visual impairment.Read pageA feature that allows a voice to read the text on your site out loud to visitors.

CONTACTING US

As these efforts are ongoing, if at any time you have any questions or if you encounter an accessibility issue, please contact our Customer Service team for assistance at service@jadetrau.com or 212.719.3333. We will make all reasonable efforts to address your concerns. Thank you for choosing to shop with us!

This document was last updated on September 15, 2021.