Shipping & RETURN

shipment POLICY

PLEASE ALLOW UP TO TWO WEEKS (14-BUSINESS DAYS) FOR YOUR ORDER TO BE COMPLETED. ALL OF THE JADE TRAU STYLES ARE MADE-TO-ORDER AND HANDCRAFTED FROM SCRATCH IN OUR NEW YORK CITY WORKSHOP. PLEASE CONSIDER THIS WHEN YOU MAKE YOUR PURCHASE. WE CANNOT ACCEPT A CHANGE OF HEART, ONCE THE ORDER HAS BEEN RECEIVED PAST 24 HOURS. 

RETURN POLICY

FOR ONLINE PURCHASES, JADE TRAU WILL ACCEPT RETURNED MERCHANDISE IN ITS ORIGINAL CONDITION WHEN ACCOMPANIED BY THE ORIGINAL PACKAGING AND SALES INVOICE. WE CAN EITHER APPLY A 15% RESTOCKING FEE AND CREDIT THE REMAINING BALANCE TOWARDS THE ORIGINAL PAYMENT OR EXTEND A MERCHANDISE CREDIT FOR THE FULL AMOUNT LESS RETURN SHIPPING TOWARDS A FUTURE PURCHASE.

YOU MUST CONTACT JADE TRAU AT CONCIERGE@JADETRAU.COM WITHIN 7 DAYS OF DELIVERY TO BE ELIGIBLE FOR A RETURN. YOUR ORDER MUST BE RETURNED WITH ALL ITS ORIGINAL PACKAGING TO ENSURE SAFETY WHILE IN TRANSIT. RETURNS OUTSIDE OF THE 7 DAYS MAY BE ACCEPTED AT THE DISCRETION OF JADE TRAU FOR MERCHANDISE CREDIT ONLY.

PLEASE NOTE YOUR RETURN WILL GO THROUGH JADE TRAU’S QUALITY CONTROL DEPARTMENT UPON ARRIVAL TO INSPECT THE CONDITION OF THE JEWELRY. WE CANNOT ACCEPT JEWELRY THAT HAS BEEN WORN, USED, ALTERED OR DAMAGED IN ANY WAY. JADE TRAU HAS THE RIGHT TO REJECT A RETURN IF THE ITEM APPEARS ALTERED OR SHOWS SIGNS OF WEAR IN ANY WAY. THE FULL SHIPPING RETURN COST WILL BE COVERED BY THE CONSUMER. WE WILL REFUND YOUR CREDIT CARD NO LATER THAN 30 DAYS AFTER YOUR RETURN REQUEST, LESS THE 15% RESTOCKING FEE.

UNFORTUNATELY AT THIS TIME, WE DO NOT ACCEPT ANY RETURNS ON ENGAGEMENT RINGS, ENGRAVED MERCHANDISE AND PERSONALIZED MERCHANDISE AS THESE ARE CONSIDERED CUSTOM ORDER. IF YOU ARE NOT HAPPY WITH YOUR CUSTOM ORDER PLEASE EMAIL US AND WE WILL WORK WITH YOU SO THAT YOU ARE FULLY SATISFY WITH YOUR JADE TRAU DESIGN!

READY-TO-SHIP POLICY

WE DO KEEP A LIMITED STOCK IN OUR STUDIO OF SOME OF OUR BESTSELLING DESIGNS. THESE READY-TO-SHIP STYLES ARE IN STOCK AND CAN BE DELIVERED AS SOON AS POSSIBLE THROUGH OVERNIGHT SHIPPING. PLEASE REACH OUT TO CONCIERGE@JADETRAU.COM TO INQUIRE MORE ABOUT IN STOCK PIECES AND READY-TO-SHIP STYLES.

DOMESTIC SHIPPING RATES

SHIPPING METHODCOSTESTIMATED DELIVERY TIME
United States FedEx Express Shipping$40 Flat RateArrives in 3 - 5 business days
United States FedEx Express ShippingFree On Orders $5,000+Arrives in 3 - 5 business days
Important Disclaimer for Domestic Shipping:
  • An adult signature is required for all deliveries.
  • All domestic orders are subject to FedEx Express shipping.
  • All domestic orders are insured in the shipping cost.
  • We cannot deliver to a PO Box.

International SHIPPING RATES

SHIPPING METHODCOSTESTIMATED DELIVERY TIME
Australia - FedEx International Priority$150 Flat RateArrives in 1 - 5 business days
Canada - FedEx International Priority$150 Flat RateArrives in 1 - 3 business days
France - FedEx International Priority$150 Flat RateArrives in 1 - 5 business days
Hong Kong - FedEx International Priority$150 Flat RateArrives in 3 - 5 business days
Kuwait - FedEx International Priority$150 Flat RateArrives in 1 - 10 business days
London - FedEx International Priority$150 Flat RateArrives in 3 - 5 business days
Qatar - Parcel Pro International Priority$150 Flat RateArrives in 6 - 20 business days
United Arab Emirates - FedEx International Priority$150 Flat RateArrives in 2 - 5 business days
Other International Priority Mail$150+ Flat RateArrival time depends on Country.
Please contact us for more details.
Important Disclaimer for International Shipping:
  • An adult signature is required for all deliveries.
  • When a package is shipped internationally, it may be subject to import taxes, custom duties and/or fees imposed by the destination country. These charges will be collected from you once your shipment arrives.*
  • Jade Trau Inc. is not responsible for any international shipping costs, fees and taxes.
  • The purchaser is responsible for such fees and must abide to their country's regulations that may apply when purchasing a product from the United States.
  • If you have a delivery deadline, please email our team to verify the details. We cannot guarantee an exact delivery date and time for any order. Any listed time is an estimate only.
Questions about Domestic & International Shipping Disclaimer should be sent to us at: info@jadetrau.com