SHIPPING & RETURN POLICY

• All styles are handcrafted in our New York workshop and may take up to two weeks to make (not including shipping time).
• Select best sellers are available in-stock for express delivery, please contact us for more info.
• Domestic shipping fee is $40.00 and International shipping fee is $150.00.
• Recipients of international orders are responsible for taxes + import duties collected upon delivery by the carrier.
• All shipping fees include insurance of your package to protect your gift during transit.
• All domestic packages will be delivered overnight within 1 - 2 business days after production.
• Please expect longer shipping time during holiday seasons and weather delays.
• All of our deliveries must be signed by the recipient. We cannot deliver a package without a signature.
• Purchases are delivered in an black box tied with a Jade Trau ribbon and a card of authenticity, with the exception of certain items.
• See our shipping FAQs page for more details on shipping, returns, and repair warranty.