A Note From Our Founder
First and foremost, we hope you are safe and healthy. The well-being of our community is of our utmost concern. We are closely monitoring the COVID-19 developments and wanted to keep you updated on what we are doing at Jade Trau.
For now, it is time for us to stay home and #flattenthecurve. We want to do everything that we can to be part of the solution, and working from home is the way for our team to do so. With that said, our work from home status means we remain open.
Our team is always available through our online chat bot, virtual appointment, email and/or call -- please feel free to reach out to us with any questions and concerns. We are here for you!
To assure that we are taking and extra step to keep our jewelry clean, please know that we extensively clean and sanitize each and every piece. All products that comes into our hands will also be sanitized. All outside poly bags & packaging will be disposed of and replaced with new packaging.
For open orders, we are honoring our commitments to these orders that have not yet been shipped, but of course will not ship anything without prior authorization.
We ask that you do not send any packages to our studio at the time. In the event you need to send something, please email Liz: email@example.com or call 212.719.3333 ext. 3 for instructions.
Thank you for all your continue support and love!
Jade and all of us at Jade Trau