Jade Trau will only accept return merchandise from purchases made online at jadetrau.com and in store at the Jade Trau NYC Studio.

In-stock items are eligible for return within 10 days of delivery. Returns requested after this period will not be accepted. All returns must be approved in advance and items must be unworn, unaltered, and in original condition. To request a return, please fill out this form below. Returns outside of the 10 business day window may be accepted at the discretion of Jade Trau for only store credit.

• • • • • • • • • • • • • • • All returns/exchanges must be returned unused and in original Jade Trau jewelry pouch and box to protect the jewelry from getting scratched in transition.
                            • All Custom and Bridal Deposits are non-refundable
                        • Any approved made-to-order returns are subject to a 15% restocking fee.
                        • All rings, earrings, engraved & personalized pieces, one-of-a-kind pieces, fine watches, custom projects, sale styles, and items pruchased during promotional periods are final sales and are NOT eligible for a return.
                        • Please note, due to Health & Hygiene Laws, we cannot return or exchange earrings.
                        • Customers will be fully responsible for the return shipping ($40 domestic shipments, $150 internation shipments) which will be deducted from the final return amount.
                        • All returns can be refunded to the original payment method or in store credit. Please allow 10 business days for the return to be reflected in your bank account.

Please note your return will go through Jade Trau's quality control department upon arrival to inspect the condition of the jewelry. Jade Trau has the right to reject a return if the item appears worn, used, altered and or damaged in any way.  

If you have any other questions, please text email us at concierge@jadetrau.com

We cannot cancel your order once it's been processed, which is within 24-hours of placing your order. If you wish to make any changes and/or cancellation, please get in touch with us as soon as possible. You can contact us at 212-719-3333 or email us at info@jadetrau.com.

Please note that once your order is processed we cannot cancel or make any changes, as it has been submitted to production.

We offer aftercare jewelry services (i.e. repairs, resizing, cleaning, and engraving services) on any Jade Trau pieces purchased directly with us online at jadetrau.com or in store at our NYC studio. Please submit your repair request in the form below to get started.

Repair requests for items purchased with our retail partners are handled separately. Please contact the retail store directly.

You will be responsible for the shipping fees for getting your jewelry to/from us ($40 for domestic and $150 for international shipping).

Please note that there may be an additional fee for any repairs and customization. The fee will vary based on the specific service needed. The Jade Trau production team will assess the repair and provide you with a quote before we submit it to our workshop. The Jade Trau team has the right to reject a repair at their discretion.

If you have any other questions, please text us at 212-719-3333 or email us at info@jadetrau.com