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Shipping Information

ORDERS & PAYMENT

We must receive authorization and funds from your credit card company before your Jade Trau order is placed into production.

SHIPPING

Delivery, once dispatched, is sent second day delivery with signature required upon receipt. All deliveries are insured and the cost is $30.00 for all US orders. overnight shipping is available upon request for an additional $10 fee. We are unable to ship to multiple addresses or to a PO box. Once your order is dispatched you may track your order at www.fedex.com. Please click here for additional information.

RETURNS & EXCHANGES

  • For online purchases, Jade Trau will accept merchandise in its original condition for a refund when accompanied by the original packaging and original sales invoice.
  • You must contact Jade Trau at weborders@jadetrau.com within 7 days of delivery to be eligible for a return. Your order must be returned with all its original packaging to ensure safety while in transit. Returns outside of the 7 days may be accepted at the discretion of Jade Trau for merchandise credit only.
  • Please note your return will go through Jade Trau’s quality control department upon arrival to inspect the condition of the jewelry. We cannot accept jewelry that has been worn, used, altered or damaged. Jade Trau has the right to reject a return if the item appears altered or shows signs of wear in any way.
  • The full shipping return cost will be deducted from your refund, which will be disclosed in communications prior to your return.
  • We will refund your credit card no later than 30 days after your return request.
  • Personalized or custom Jade Trau pieces are unable to be returned or exchanged.
  • Any Jade Trau pieces purchased at a discounted price are final sale upon order.
  • A few select Jade Trau pieces may not be returnable. We will let you know, if this applies to your selection, before your order is placed in to production.
  • Please click here for additional information.